Ignite Community. Spark A New Culture. Elevate The Standard.
WHO WE ARE
Our mantra has always been the same – to approach cannabis in a socially responsible manner, ensuring we’re providing our consumers with the best products, information and customer service to guide your cannabis experience.
We’re avid learners, caring community members and changemakers. We’re a company committed to bringing on passionate individuals who are willing to lean into a new industry with enthusiasm and a strong desire to learn, and we like to have a little fun along the way.
How we live it:
By being responsible stewards of cannabis in the community, fostering strong relationships and sharing knowledge.
By curating a diverse, inclusive and supportive environment. We recognize passion, expertise and a willingness to take on new challenges.
By going above and beyond to deliver an unparalleled in-store experience through exceptional care and expertise.
To be known as the absolute best place to work and the most valuable and recognized cannabis brand with a cult-like following. We will set the worldwide standard for cannabis customer experience and employee satisfaction.
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I've been coming here for a while now and have always had an amazing experience. The staff are always so friendly and helpful. They have great deals and are happy to let you know about them. I always leave here smiling, Thank you!
As Tokyo smoke, this place was great. My experience today has changed my opinion of this location, and I likely will not return.
My girlfriend and I went in to purchase 510 batteries and cartridges as typically they have good deals here, we was told if we purchased a cartridge the battery was 5$. When we arrived at the counter the batteries were "not in inventory" and we were told the other option was 15$ and asked what color we wanted. I mentioned the 5$ one the gentleman working has mentioned, and all 4 employees including the one who mentioned the deal all just shrugged it off and just asked what color again and effectively pressured us as we needed batteries as well.
After leaving I felt upset and chose to go back to make a return. When I went back in they offered to refund the batteries, and give me the 5$ one free. A fair option yes, however I shouldn't have had to go back in frustrated, and felt more cheated. I'm not sure why anyone couldn't offer a solution the first time, but giving me free batteries was an option the second. I chose to return my whole purchase as at that point I felt I couldn't spend money here based on the shadyness all around. Make sure if they tell you about a promotion they honor at at the time.
Had a great experience at the store. Was greeted promptly by Ryan, who then helped us find everything we were looking for while also answering all of our questions. He was extremely helpful and knowledgeable. Couldn't recommend tokyo smoke or their associate Ryan any more.
This store is fantastic. My husband and I loved the layout of the store, and the way they had their products organized made sense to me as a customer. The staff were very friendly and outgoing, as well as informative and helpful.