13th Floor Cannabis is an emerging Alberta based premier cannabis retailer, dedicated to providing unparalleled customer experience. We seek to understand our customer’s behaviours and preferences to ensure we can offer the best products available.
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amazing selection compared to other stores but pricer but that's to be expected with always new product, staff is always friendly and inviting and always show interest and give good recommendations but i can tell it's genuine vs just trying to sell. overall great location.
Great customer service overall from everyone. They are always alert and ready to help find what you need the moment you walk through the door. :)
I have been coming to this place ever since it opened. I can easily say it is my favourite cannabis store in Calgary. Not just because it's located right down my street. All the employees are so lovely, kind, respectful and friendly. They never make you feel as though your presence is being ignored.
One of the people who has always gone above and beyond and stands out is Sama. From day one, he has always been patient regardless of how long I take to choose on something. Since I wasn't experienced with Cannabis at the start, Sama made sure to give me suggestions including some of his personal favourites when it came to cartridges. He is always in such a good mood naturally brightening mine up. Thank you Sama for always giving such amazing customer service, never making one feel rushed - you make visits to 13th floor a lot more fun. Keep up the good positive energy and work!
I would highly recommend this place
Everything was great. It's just pretty pricey.
Edit: I appreciate you taking the time and effort to give a personal response. Your service to your customers is, as always, top notch.
I also understand the hardships of trying to compete with the big chain stores. They really don't make it easy for the independent retailers. When I can, I will shop at the 13th Floor again. It's obvious that you are passionate about your business from the look and feel of the store, to the experienced & friendly staff. Very warm & inviting.
I will tell my friends to check out The 13th Floor whenever they're in the area.