13th Floor Cannabis is an emerging Alberta based premier cannabis retailer, dedicated to providing unparalleled customer experience. We seek to understand our customer’s behaviours and preferences to ensure we can offer the best products available.
Claim This Location
View All Dispensaries
The Ratings Trend indicator represents the change in overall rating from the most recent 5 reviews vs the combined rating of the most recent 10 (or up to 10, min 6 reviews required). A greyed-out indicator is displayed when there are insufficient reviews available, or there is no significant change in rating trend detected. [close]
I went to 13th floor this weekend and was so pleased with the experience. I am visiting from out of the country and this was the first time I had ever been to a Cannabis store or purchased product. The customer service was incredible and exceeded my expectations. Sierra did an amazing job at explaining the difference between the products I was looking for and helped me find exactly what I was looking for. Highly recommend this company.
Shop doesn't seem to have the smell of lingering cigarettes anymore. And I've noticed one or two employees are no longer working there, or at least not regularly throughout the week. That was my only issue with this place. I'm glad to see that one of their employees has returned as she is a familiar and kind face. Lexi was previously the only person I would actually prefer to deal with and ask questions to. And now that she is back I will be returning regularly.
I had such a great experience at the store, mainly because of the great worker, Lexi.
I appreciate how she went above and beyond to give me great recommendations, and be very personable and professional the whole time.
Thank again Lexi, I hope to see you there when I come back next!
I just want to say, since lexi started working there it's gone up hill. Absolutely amazing customer service! I've noticed since the one girl who used to work there got let go has gotten her friends to bad review bomb this incredible place which i think is childish and disappointing. As being a loyal customer there and noticing things, she seemed to have made a toxic work environment. I'm so happy that stephanie and lexi are still there as they are incredible employee's, I couldn't be happier to shop at this location!
So great to be back @ 13th floor! So many nice regulars to see again, that missed me ! Thank you to Amy, Austin and Stephanie for being such an amazing team! Wouldn't ask to work with anyone else! Such a positive environment! Everyone is so knowledgeable and shows great team work with customers :) The best customer service I've seen since being back !!😊
Displaying 5 of 37 recent reviews, sign in for full review summary.