True North Cannabis Co. has the lowest prices in the market, deep product knowledge, and carefully curated offerings to you.
True North Cannabis Co. was founded in 2020, with the goal of being Ontario's biggest cannabis store and retail chain. Our mission is to provide our clientele with high-end cannabis products and accessories at reasonable prices.
Just after a year of being founded, we have established and opened 20+stores in small towns across Central and Southern Ontario, with 5 more coming in the next few months. The convenience that we offer is paired with the expertise that our staff and budtenders give to our clients. What sets True North Cannabis Co. apart from other dispensaries is our best prices in the market. Our fair market offerings create a bigger opportunity for learning and sharing the benefits of cannabis among our involved communities.
Part of where we are today can be credited to our customer-centric approach, as we consider ourselves a community-driven dispensary. No frills, no falling in line, no hassle: just undeniably excellent service and superb cannabis solutions.
Aside from our customer-friendly approach. True North Cannabis Co. prides itself as a product-forward cannabis store. Our broad range of cannabis solutions and quality smoking accessories fit all levels of varying needs. Meticulously detailed and tagged, our products provide all the information that our customers may need. All this important information is relayed by our trustworthy and thoroughly educated budtenders who are always happy and willing to guide you through your cannabis journey.
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Good prices. But weird customer service. The girl with the red hair today wasn't the friendliest person. I wanted flower & papers and before I could even tell her "i don't need the papers anymore" (because they don't sell Raws) she already left to the stock room I'm assuming? Then I paid in cash and she gave me the change and walked straight to the door to let me out while I'm still standing at the register, and I said "could I get a receipt" and she responded with "flowers can't be returned or exchanged and the receipt is on your account but sure" and I was shocked by that response cause usually dispensary workers are the nicest people EVER!!! And I said "can I not get a receipt?" And she responded with "you can but people never ask for a receipt for flower cause it's not returnable or exchangeable. I'm not sure if she thought I was trying to return used flower? or something but definitely my first unfriendly experience at a dispensary. I work in customer service and whenever a customer needs a receipt I just apologize instead of trying to justify why I didn't give it to her.
Place had me hit the penjamin franklin while talking to pendrick lamar. We ended up going to blinker City and hit up mega clouds while we got faded.
But in all seriousness, place is awesome, staff are lovely, atmosphere is out of this world and over all great deals.
The first dispensary I stopped at when I went to Canada. Great deals. Amazing selection. Wonderfully helpful staff.
Great place to shop for marijuana products, and their prices are quite reasonable!
Out of three people that independently entered the store at 4:50 p.m.
I was the only one ASK FOR IDENTIFICATION!!!
When I was leaving the store another gentleman crossed paths with me without being asked upon entry.
I'M 32 YEARS OLD AND I LOOK 32 YEARS OLD I will definitely be reaching out to head office.. I understand that you're supposed to ask every single individual entering for identification!!!
Suchh fines are issued for not doing so
the girls response to me was "I can ID anyone I want".
yes you absolutely
can but make sure we are following proper protocol sunshine!!!
Especially if you're serving your customer service with that attitude!!
It's a shame I just moved three houses away from your location and I absolutely was stoked to shop here again I've been a religious true north supporter for years. 6 maybe
Where is the customer service?!?
I have received nothing but kindness from a true north .. I know this was a fluke but it definitely shouldn't be happening
I ALSO HAVE MY CANNABIS LICENSE I am aware of the policies and procedures you are representing a company.. ID EVERYONE!!! Regardless of your judgment regardless if you know someone regardless that simple mistake or lack of detail just cost you credibility and also loyalty from a customer if it's a staffing issue then maybe consider having someone else provide assistance.. I was standing at the counter still staring at my bag putting my change in my pocket when the girl was already walking me out ..
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92 Pelham Rd, St Catharines ON
(226) 797-0522
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