True North Cannabis Co. has the lowest prices in the market, deep product knowledge, and carefully curated offerings to you.
True North Cannabis Co. was founded in 2020, with the goal of being Ontario's biggest cannabis store and retail chain. Our mission is to provide our clientele with high-end cannabis products and accessories at reasonable prices.
Just after a year of being founded, we have established and opened 20+stores in small towns across Central and Southern Ontario, with 5 more coming in the next few months. The convenience that we offer is paired with the expertise that our staff and budtenders give to our clients. What sets True North Cannabis Co. apart from other dispensaries is our best prices in the market. Our fair market offerings create a bigger opportunity for learning and sharing the benefits of cannabis among our involved communities.
Part of where we are today can be credited to our customer-centric approach, as we consider ourselves a community-driven dispensary. No frills, no falling in line, no hassle: just undeniably excellent service and superb cannabis solutions.
Aside from our customer-friendly approach. True North Cannabis Co. prides itself as a product-forward cannabis store. Our broad range of cannabis solutions and quality smoking accessories fit all levels of varying needs. Meticulously detailed and tagged, our products provide all the information that our customers may need. All this important information is relayed by our trustworthy and thoroughly educated budtenders who are always happy and willing to guide you through your cannabis journey.
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Absolutely love me some Tiger Blood! A must try, come get it at True North! Shhhhhhh don't tell anyone they price match
My one-star rating has nothing to do with the staff—they're amazing and super friendly people who seem to be working under owners that don't prioritize genuine customer care. Case in point: the loyalty point system has been down since at least November 2024, yet the staff is still encouraged to promote it. Naturally, customers expect their points but aren't getting them.
I reached out via the "Contact Me" form on December 21, 2024, and received a single reply on January 6, 2025 asking for my phone number—then nothing. No second email, no follow-up, and no solution. The staff members I've spoken to share my frustration at the owners' lack of response.
It's also rather concerning that they only reply to positive reviews, and even then they arenusing ChatGPT to do the work for them as seen in the reply from a positive review that was left two weeks ago, it was obviously copy-pasted from ChatGPT? They didn't even take the time to genuinely respond to a POSITIVE review someone took the time to leave. It ended with a cheerful sign-off and emojis.
While I understand wanting to celebrate a good review, it doesn't inspire confidence when the owners can't offer a genuine, human response to the ongoing issues affecting so many customers.
Perhaps they should focus more on their devotion to customer service rather than the bottom line—especially since that bottom line depends on both loyal customers and dedicated staff.
If they're not going to fix the loyalty program, th ..
Top-notch Service and Rockstar Employee
I don't normally post reviews, but this place deserves a shout-out because of one amazing worker—Kaelan. I moved here a couple months back and have bumped into him a couple times I've gone. Each time, he's blown me away with his service.
Kaelan puts in extra effort to help customers always sharing useful tips and ideas. When I've been on the fence about what I wanted, he's pointed me in a direction I hadn't thought of, and I've always loved the outcome. His warm personality and real desire to help make every visit awesome.
If you're in the area, I can't recommend this place enough, not just for the quality service but also for the fantastic customer care that they always delivers. Five stars, hands down!
I am giving a three-star rating because the products and the people that I have met are awesome. However there needs to be an understanding across all employees surrounding ID. I have an account and was refused services twice now. I know this is partially my fault but having some people there who let you walk in and then some people who question you so hard is confusing.
I've been going to this dispensary for some time now. The staff are the bomb! They're all very knowledgeable and so friendly and helpful! I recommend this place to everyone! Keep up the great work!!
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51 Main St, Cambridge ON
(519) 783-1694
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