High Ties is a local and independently owned cannabis retail company. We provide a safe shopping environment featuring state of the art technology and knowledgeable bud experts.
Our friendly subject matter experts are trained to answer your burning questions and share their understanding, and passion for cannabis with you.
At High Ties, we care about elevating your experience.
ⓘ
The Ratings Trend indicator represents the change in overall rating from the most recent 5 reviews vs the combined rating of the most recent 10 (or up to 10, min 6 reviews required). A greyed-out indicator is displayed when there are insufficient reviews available, or there is no significant change in rating trend detected. [close]
I visited High Ties on Rideau to buy a vape battery that my regular store didn't carry. My first visit was positive: a friendly clerk greeted me with a big smile, and although they didn't have the item I wanted on that day, they offered alternatives. Before I left, the clerk informed me about their price-matching policy, making me glad I'd stopped by.
My second visit, however, was entirely different. This clerk was busy chatting on his phone and didn't greet me as I entered. He disappeared and returned, still on his phone, to let me through the stanchion. As I left after paying for my battery, he remained on the phone and made no effort to assist me in exiting. I didn't know how to open the stanchion, so I budged a post aside to squeeze through and leave.
The clerk suddenly yelled at me for not putting the post back, and followed me outside, shouting that I should have waited. He then threatened me with physical violence and hollered out that I was banned from the store. I guess that was my reward for choosing their business to make a purchase? It was quite surreal.
I contacted High Ties to express my concerns about the incident, and I was fortunate enough to reach the manager, Theresa, at another location. She listened attentively, was profusely apologetic, assured me that I was not banned, promised I would receive an apology from this employee, and offered a 25% discount at any High Ties.
In short, my second experience was negative, but I want to recognize Th ..
The staff here is absolutely ignorant! So unwelcoming this location should be avoided and shut down way better shops downtown then this!
Don't make a mistake on your order....they'll process your payment and then call to tell you that you made a mistake so they can't deliver your order and guess what.....I now have to wait 7-14 business days for my money back. Very bad business service....the manager was no help. I will never buy from them again and certainly don't recommend them.
Won't be returning here. I believe it was the manager who was rude and dismissive towards me as I got to the front of the line. He said someone else was before me but that customer was on the monitor browsing for stuff and I stood behind the people waiting in line. If that's the manager, I feel bad for the employees working there, who are much more friendly. There's a dispensary right across the street and purple meadows 2 mins away.. I'll just go there instead
Great store with quality products and great selection. Daniel, the clerk that helped me knows his products and had an answer for every question, excellent service. I'll visit again for sure.
Dispensaries
Location Unknown
Cannabis Products
Brands / Producers
Cart / My Orders
Account Profile
Store Management
List View
on your browser bar and 
484 Rideau St., Ottawa ON
(613) 695-2420
Send an Email
Store Website
Pre-order Menu
Nearby Stores
