Originally, I was very happy with the service and products that I had received from Discounted Cannabis, specifically at this location. However, one day I purchased a distillate cartridge from this location and it was completely unusable. The cartridge was completely shattered with wax pouring out of it before I had even opened it. I spoke to an employee on the phone who assured me that I would be issued a refund or issued merchandise of similar value, but upon my return to the store I received nothing. An employee called a member of upper management who informed me that I would not receive any compensation for the damaged product. The bud tender I dealt with was very polite and apologetic, she gave me alternative options to possibly receive compensation directly from the manufacturing brand, which unfortunately did not work. As a returning customer, I am quite disappointed with the manner of which this issue was handled. I am now out $45. It seems like the upper management and/or owner do not value customer satisfaction and loyalty. I was extremely appalled, I would not recommend this location, as a frequent customer before this issue I would recommend another Discounted Cannabis location or a different dispensary as a whole.
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