You're Always Welcome At Canna Cabana!
No matter the season, Banff is where you want to be. With staggeringly beautiful summers and outstanding snow sports in the winter, it’s no wonder that our small town plays host to over 4 million visitors a year. If you’re one of them, stop on by for a chat! We like to think of ourselves as an un-official Banff information centre. As locals, we know all the best cannabis friendly spots, activities, and the best places to eat for when the munchies set in.
At Canna Cabana Banff, we’re unique, even by Cabana standards. Fun facts: not only are we the only Cabana located in a national park, we’re also arguably the “high”est Cabana out there—nestled in the mountains, we sit at an altitude of 1383m above sea level!
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Saturday 4, around 730pm shift.
Worst customer service I have ever experienced at a cannabis store. I was kicked out for entering with someone without ID (he was kicked out which is reasonable). But I, with several forms of government ID was not served because of this. 1 - if I was going to buy cannabis for an underage person I would not be STUPID enough to bring them into the store. 2 - I can literally just come on another day or on another shift or any other store at any time.
So this store is basically saying that if you know someone who is under 19, you can't enter the store of threat of giving it to them. Absolute nonsense. (we are both 23, and he was actually even older than I was.)
I don't want some empty apology and I see that I'm not the only one to experience this. I was insulted in this establishment.
Disgraceful.
Extremely knowledgeable staff. It was a great experience over all. Would highly recommend.
Curly Haired manager has terrible customer service skills, no empathy, and is condescending. Everyone else who I dealt with was great, but unfortunately I will not shop here again due to the cocky manager not having an ounce of understanding.
Disappointed and a bit unnerved by my interaction with the woman working today. Wasn't greeted and asked for ID in a curt manner, didn't ask us what we'd like or anything before asking me if the woman standing outside with three minor children (all under 5) were with me. I told her no and she tried to double down and say I can't buy for minors. THEY WERE SMALL CHILDREN. That woman was waiting on her husband to finish buying his weed products from the store, yet he wasn't questioned, because the woman outside happened to be the same complexion as me, she assumed we were together. It's not illegal for parents to watch their small children outside while the other parent buys. But to assume because we're both women of colour, that I was with them is disgusting. Learn to do better with your customer service. I live in bow valley, been solely to this location for years. I've never been treated that way before, very telling from your reviews that you guys lack tact and training.
Honestly just go to value buds at this point. There are so many complaints about that one dude at this store. He clearly isn't meant to be a sales person or even handle a store. 0 empathy , 0 understanding of the customer. At the end of the day we wanna spark one and be happy. Don't let this dude ruin your day guys just go to value buds, enjoy your holidays.
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