Here at Canna Cabana, we’re all smokers too: that means we know what makes or breaks the best bud. For over ten years (that’s right, since before legalization!) we’ve been creating spaces for enthusiasts to gather and share their love of everything cannabis. Our mission is to provide a welcoming, positive place for smokers new and veteran, young and old. Welcome to our Cabana—we built it for you.
There’s no ordering off a confusing menu here. We’re the only cannabis store in Airdrie with all of our cannabis out on the floor so you can take your time, browse, and get recommendations from our beyond friendly team. And there’s always something going on at Canna Cabana—let’s get you up to date on the latest weekly deals, promos, and sweet giveaways.
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Closed mid Saturday for half an hour. Employees are taking a well deserved break. Good to know they are closed for random times during the day for no reason.
I typically don't like giving out negative reviews, however, I was over charged for an item I purchase that was incorrectly advertised. The item was going for $18.10 online AND in their store binder that they printed to let you know what they have in stock. I understand prices online may be different but their in store binder was displaying the same price.
I completed my purchase not thinking of anything and I quickly noticed after I was charged for $19.79 before tax. I went to go back to let them know there may have been a mistake and I was overcharged.
I was told they couldn't do anything for me and that was what the price was showing in their system, even though the cost that their advertising in store AND online was going for $18.10. I was more then happy to keep the item and to do a price adjustment because I did want it in the first place and that's the priceI expected to pay for. But they denied the price adjustment and said they couldn't do that. I ended up returning the item (apparently they could do that) because I didn't want to support this store for pricing gouging.
They made me feel like it was my fault that the prices were not properly advertised? That was not okay and the situation was extremely mishandled. When I expect to purchase an item at the cost of being advertised in store, that is price I expect to pay for. I'm sure for any other customer walking in they would feel the same
You're probably reading this, wow I'm making a big deal over a ..
Absolute worse service I have ever received anywhere. You're honestly better off going to the Westbrook location. The service there is a lot more friendly. Wouldn't recommend this location to anyone unless it's your only option.
Thank you for responding to my review and addressing the concerns I raised about my recent experience at your store. While I appreciate your prompt response, I must express my disappointment with the explanation provided.
I understand the importance of preventing bootlegging and ensuring the safety and legality of transactions. However, I believe there should be a distinction between customers who are actively purchasing and those who are simply accompanying others. In my case, as a non-purchaser waiting outside with my dog, the request for my ID seemed excessive and unnecessary.
Furthermore, I find it disheartening that the staff member involved in the incident was portrayed in a positive light, while my concerns about their behavior were not adequately acknowledged. The fact that they held my girlfriend's cat while she retrieved her ID does not excuse their confrontational and threatening demeanor towards me. It is essential to prioritize consistent and respectful customer service for all patrons, regardless of their role in a transaction.
I appreciate your store's pet-friendly policy, as it is indeed a positive aspect of the customer experience. However, the focus of my review was not on the store's pet-friendliness but rather on the unprofessional conduct of your employee.
As a loyal customer, I hope that you take my feedback seriously and consider it as an opportunity to improve your customer service standards. Consistency, respect, and professionalism shou ..
I recently had a truly disheartening experience at Canna Cabana, and as a membership holder, I feel compelled to share my story. It is unfortunate that the incident involves a clerk who has previously served me, as I have always held this establishment in high regard. However, the encounter I had on this particular day has left a lasting negative impression.
Accompanied by my girlfriend and our dog, we decided to make a quick stop at Canna Cabana after a walk. My girlfriend intended to purchase some cannabis products for herself, being a responsible pet owner, I opted to wait outside with our dog while she quickly made her purchase. Little did I know that this simple act would lead to a troubling confrontation with an employee.
As I stood outside, minding my own business, the employee in question approached me and demanded to see my ID. Perplexed by this request, I calmly explained that I was merely waiting for my girlfriend to complete her purchase, as we were on our way home after a walk. I saw no reason why I, as a non-purchaser, should be subjected to an ID check.
To my surprise, the employee became confrontational, resorting to threatening behavior. He menacingly claimed that he would review the security footage to confirm whether my girlfriend and I arrived together. This unnecessary intimidation tactic was both distressing and wholly inappropriate. As a customer who has frequented Canna Cabana in the past, I expected better treatment from the staff.
Custom ..
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