True North Cannabis Co. has the lowest prices in the market, deep product knowledge, and carefully curated offerings to you.
True North Cannabis Co. was founded in 2020, with the goal of being Ontario's biggest cannabis store and retail chain. Our mission is to provide our clientele with high-end cannabis products and accessories at reasonable prices.
Just after a year of being founded, we have established and opened 20+stores in small towns across Central and Southern Ontario, with 5 more coming in the next few months. The convenience that we offer is paired with the expertise that our staff and budtenders give to our clients. What sets True North Cannabis Co. apart from other dispensaries is our best prices in the market. Our fair market offerings create a bigger opportunity for learning and sharing the benefits of cannabis among our involved communities.
Part of where we are today can be credited to our customer-centric approach, as we consider ourselves a community-driven dispensary. No frills, no falling in line, no hassle: just undeniably excellent service and superb cannabis solutions.
Aside from our customer-friendly approach. True North Cannabis Co. prides itself as a product-forward cannabis store. Our broad range of cannabis solutions and quality smoking accessories fit all levels of varying needs. Meticulously detailed and tagged, our products provide all the information that our customers may need. All this important information is relayed by our trustworthy and thoroughly educated budtenders who are always happy and willing to guide you through your cannabis journey.
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When I went into this store, the guy I spoke to was friendly, I had government approved id and he was happy to show me the menu. My GF who is 40, did not have id on her and asked if she could wait in store while I made a purchase. He said that was "No problem ". Once I had picked a strain to buy he mentioned that he thought he could smell alcohol on my breath, and so could not serve me... and having just come from the Roxy Theater where I had 2 ciders (while watching the play "Seven Stories"), I indicated that I understood. During these interactions, not once did he ask me to leave, but he then said he "had asked me to leave 3-4 times". Had he asked me to leave even once, I'd have graciously left... this incident happened on camera and I hope his boss reviews the footage... the 1st time he actually asked me to leave was AS I was walking out the door. My only issue is that he lied during our conversation saying he had previously requested my departure, and threatened to call the police, when I was trying to communicate that I FULLY understood. As an educated addiction counselor (McMaster), I am of the opinion that this employee did not need to embellish or lie regarding what had been said. The fact is, as I know the footage would show, is that I was already at the exit the first time I was asked to leave. I regret calling him an A-hole as I walked out, but pretending he had voiced the desire for me to leave the store previously, and the needless threat of involving ..
Manager is ignorant, absolutely no people, skills, no customer service skills, no respect, and no dignity towards their cut customers. I had an issue over a year ago, this man got no trespassing order put on me for no reason, as there's not one necessary. I went in after the year, and he screamed "bye Felicia" because I refused to give him my service and he didn't want to look ignorant. I encourage you to train your management properly, before the police end up there for the harassment I've encountered, I'm gonna start going in there with a video camera
Best experience in town love this store coming back every time I need weed 100% true north is where it's at :)
Absolutely terrible!
Terrible service, nothing in stock, uneducated employees who think they know everything. But keep telling their customers incorrect information.
Also been going in for weeks only to be told over and over they don't have 9 of 10 things I list off
Arrogant and ignorant to say the least
And impossible to have a conversation with because your opinion or thoughts don't matter because they know everything.
At least try to properly educate and not belittle your customers
Called… some dude Andrew answered asked a basic question about beta & alpha.. hung up the phone on me horrible customer service
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978 3rd Ave., E, Owen Sound ON
(226) 664-8463
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