You're Always Welcome At Canna Cabana!
Since 2009 we’ve been dreaming up spaces for Cannabis lovers to feel at home. As smokers ourselves, we were sick and tired of sketchy alleys leading to bargain basements that made us feel like we were doing something wrong.
Canadians deserved something better, and so we opened our first Smoker’s Corner head shop in downtown Calgary that same year. Finally a bright, clean, welcoming place where marijuana enthusiasts could gather and geek out about cannabis culture – weed, bongs, pipes, vaporizers and yes… even getting high!
After legalization, we knew we wanted to bring that same vibe to selling legal Cannabis (man, sometimes we still can’t believe it).
Canna Cabana was created for people who loved weed (still do) and want to buy it, smoke it, and talk about it in a playful, safe environment. We call that a Cabana and we built it for you!
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We've been coming here for years and the staff have been mostly great. We came by tonight and learned they now have "elite" pricing where only people who pay for a certain membership are eligible to purchase certain items and those who don't have said membership can't buy the items (which are just regular things!) even if they pay a premium. Seems like a slippery slope and we'll be shopping down the street from now on. Pretty disappointing!
Placed an online order Tuesday. No online confirmation rather a message to phone 124 Street. Called to confirm. Told they did not receive order. Then text message came from delivery man. Phone 124 street and told them. Told they wouldn't fill order because they didn't have it. Checked my credit card and the funds "were pending for Canna Cabana". Phoned back. Told can't fill order but will look for it. Next day no order, and told they will cancel. Still remained pending.
Numerous emails later asked "why" I wanted to cancel. Send message explaining the above. NO REPLY
Called 124 Street again today (Thursday). Told they are processing refund and it will take 3 to 10 days because I didn't want order. LIARS AND THIEVES.
TRY NUMO. THEY WILL DELIVER!!!
4 employees 1 working to help a customer, 1 just got in, other 2? Then when asked if they can be of assistance was ignored. Great place to stand around at
I have been a loyal customer for years, but after today, I will not be returning. The staff member I encountered was extremely rude and unprofessional. She lacked basic customer service skills, empathy, and maturity. This experience has left me very disappointed.
the staff member was a white fat lady (sorry for the description)
I've been going to 124th store for about 2 yrs now.I find the staff working there are lazy & unprofessional at best.They never greet me with hello how are you.Unless you are 1to 1 with them you will be ignored.The customer service is lacking in customer service!
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