We are a locally owned and operated business. Our sister company has operated in Terrace for more than a decade now. With the legalization of Cannabis in Canada, we wanted to start our journey from Home. Yes, we call Terrace Home, because it feels like home.
All of the Cannabis sold at our stores comes directly from the BC Liquor Distribution Branch (LDB) and these products go through testing to ensure they are compliant as per Health Canada safety standards.
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Was a longtime customer, since it was the old owners and called Grassroots, but I won't be going back after my most recent visit. I purchased weekly from them, at least, for medical purposes. My most recent visit this weekend I was treated incredibly rudely by whom I'm assuming, was the manager. This "manager" did not introduce himself or provide any accurate information nor was there any attempt at proper communication. He should refresh himself on the laws in BC surrounding cannabis shop operations because him denying me a purchase was discrimination. Ive always been treated with respect by their employees but since this new manager started, I have noticed a significant downfall in their service, treatment and information they provide. This most recent experience was the nail in the coffin for me. Despite this location being the most convenient and accessible for me, I will be making the conscious decision to support the other, *truly* local shops in town.
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Editing to add a reply to the response below as i cant seem to create a new entry.
I need to correct you because not only is your response misleading, its also incredible false. My child is 5.5 years old and when we originally entered, as we have in the past to make purchases, no one mentioned anything about him not being allowed, previously as well as this most recent time. I was waiting in line to pay for roughly 5 minutes, with my child holding my hand quietly before anyone said he wasnt allowed in. I apo ..
Kush has some amazing suggestions and was very positive and easy to communicate with. Definitely recommend him as a bud tender
New girl is so snarky. Will not return. I can get you have a job to do, but don't act like God and get defensive when someone tells you the truth. If a license means so much to you, perhaps you should do a different practice that doesn't pay minimum wage. Don't hire someone in customer service who has such terrible attitude
Was waiting in line and the tall they them helped someone before me who came in behind me,very rude and unprofessional, just totally overlooked me completely, usually a loyal customer idk about now.
Some of the worst customer service I've ever experienced, one employee in particular treats people terrible. It's happened to numerous friends of mine, and myself perhaps 3 times. Throws stuff around and looks disgusted at being bothered to do their job. I thought maybe it was the way l looked or something, until I figured out its almost a known local thing.
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40437 Tantalus Rd #11, Squamish BC
(604) 898-1051
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