The cannabis space is filled with retailers that pay no heed to educating consumers; worse still, many retailers even populate the space with misinformation. It’s for this reason that the name Clarity Cannabis™ was chosen – our core ethos is dispelling myths, offering unbiased education, and empowering responsible choices.
Brought to being by an experienced team of industry-leading pharmacists, internal medicine specialists, and entrepreneurs, Clarity Cannabis™ serves to offer safe and informed access to adult-use cannabis. Clarity™ is seeking to accomplish this by offering important community education and harm-reduction initiatives alongside exceptional consumer support, both in-store and online.
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I'm a regular customer at Clarity Cannabis, but I had a really disappointing experience on my last visit. I bought a vape on August 6th that turned out to be defective and leaked all over my bag. After returning to the city I went back to the store with my receipt, the employee, Emma, was incredibly rude and condescending. Her tone was aggressive, and she wouldn't exchange the vape or even recommend a different product. She also refused to give me the manager's business card. She's happily helped me in the past when I've come in to purchase, but this time, which was the first time I've come in with a defective product, she was extremely rude.
I can't help but wonder if I was treated this way because of my darker skin tone or younger appearance. I'm really disappointed with the customer service and won't be back. I believe that all customers should be treated fairly and equally despite their appearance.
The management of this store should really look into customer service and ethics training for the staff at this store. People working at the store represent the brand and should behave as such.
What a bomb Store.
Loved their layout and tons of choices. Kristina you're a rockstar what stellar guest service. The store is neat and self ordering system was fire. Great store well done you guys.
Keep up the good work.
Unprecedented customer service, product selection and prices. The staff are knowledgeable and friendly - they've gone above and beyond for me on more than one occasion! They seem to have significantly more stock than competitors, and usually have deals or products on sale, too. Recently, a couple other stores have opened up closer to where I live, yet Clarity is still 100% my preferred place to shop :)
I came here tonight for the first time just trying to look at my options for breaking free from alcohol addiction I told the customer service rep what I've been going through. He was very understanding and sympathetic. He offered me a lot of options. This was my first time venturing into this avenue. He offered me a lot of choices. The price is from what I understand are very favorable. The hours are fantastic and the staff are very helpful. I'll gladly go back.
Good, but dont know about % thc. Staff needs education , they advertise the wrong values. Their understanding is poor. Even after showing them on the bag the percentage. Rude, when I pointed out that the info they gave was incorrect. Maybe i was blunt . But they should have engaged maybe like other stores and looked it up with me. What they advertise is not what is on the bag for percentage . Check what you're buying so you're not scammed by misleading information.
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105-693 Hoffman Ave., Langford BC
(250) 940-6418
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