Elements by HBI Innovations
Vancouver, BC
| 4.2 | ★★★★ ☆ |
(10) |
10 User Reviews
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Been doing business with HBI for almost 2 decades now, they have the best selection of rolling papers, they are fast to ship orders and very responsive. Our rep Ashley is fantastic.
Always a pleasure doing business with Amber to help our customers stay high.
Great company with great products and prices,more importantly delivery is always timely and undamaged.
My sales contact Tommy is amazing. Always available,willing and able to help
Looking forward to many more years doing business together
HBI is the best company to do business with! I've known them since 2017 and have never done me wrong! I am so glad that i got to know them when i started my own vape company! Thank you Ashley!! keep doing your thang!
Stay away from this company!!! if you order through them, be prepared to wait TWO weeks for your products. Yes thats right. TWO WEEKS to ship from BC to Toronto. This company uses Canpar to deliver their packages and once they ship your package out, you're on your own! They take zero accountability and blame canpar for everything when clearly their processes need to be revamped. Do you like waiting an hour to speak to canpar? If not, stay clear away! This company currently takes one business day to "verify" your order. Yes thats right. ONE BUSINESS day to simply verify your order. Such a lazy team. Wow. One day to verify an order?
After they verify, they create the label and have the package picked the NEXT DAY! Another lazy process. Thats two whole days from the time you order before the items are shipped out. Once shipped out the item is shipped via GROUND FROM BC and they charge you $30 for shipping!!! There are many other options out there that supply lighters etc for the same price. Save yourself the headaches AND wait time for your products, especially if you're in the east coast.
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